“IT’S NOT JUST SURPLUS, SAVINGS, AND SERVICE. IT’S BETTER!”™
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This website is located at https://www.bettersurplus.com and requires a secure HTTPS connection. Insecure HTTP connections are not supported.
This website is hosted in the State of Iowa, within the United States of America.
Terms and Conditions of Use
This is the publicly available portion of the Better Surplus™ website. The content and information published on this site is subject to the following terms and conditions of use. By accessing, viewing, and/or using this website, you or your legal representative are agreeing to comply with and be bound by these legal notices and terms and conditions of use. You must be at least 18 years of age or older or be accompanied or authorized by a parent or guardian when using this site..
This website is designed to provide information about Better Surplus™ and the various products offered for sale at https://www.bettersurplus.com or through affiliated sales channels, along with other information. The information provided may be an overview or summary and may be incomplete.
Better Surplus™ takes reasonable steps to ensure that the information provided on this website is accurate and up to date. However, due to the fact that the website exists in a fluid digital medium, it is possible that inadvertent inaccuracies, outdated information, typographical errors, programmatic errors, or data processing errors may exist on this website. As a result, Better Surplus™ does not guarantee that the information made available on this website will be accurate or complete in all cases. Better Surplus™ shall not be liable for any inaccuracies or omissions that exist or occur on this website. Accordingly, the content of this website does not constitute a legally binding representation of any kind.
In some cases content, photographs, images, and/or other elements may be provided for illustrative purposes only. In the event a product photograph or image is similar to but differs materially from the product offered, every effort will be made to clearly designate such photographs or images in a meaningful way. Nevertheless, the foregoing disclaimers apply.
Better Surplus™ shall not be liable for your use or misuse of this website. This website is provided “as-is” and is for informational purposes only.
The content, photographs, images, branding, logos, graphical design elements, website design elements, music, audio/video presentations and all other elements which are or may be featured on this website are protected by trademark, copyright, and/or other applicable laws. Reproduction or reuse of any such elements, jointly or severally, or of the website itself, whether in its entirety or a constitutent part thereof, in any manner, by any method, and for any purpose, is strictly prohibited without obtaining the prior, written consent of Better Surplus™ or the third party trademark, copyright, or other rightsholder, as applicable.
This website may contain external links. Following external links may take you to other websites. These other websites may be operated by or affiliated with third parties. Better Surplus™ may have little or no control over the content of external websites and Better Surplus™ shall not be liable for your use of external websites. When visiting or using external websites additional or separate legal, privacy, or other policies, terms, and conditions may apply.
Better Surplus™ reserves the right to modify, redesign, correct, or otherwise alter this website and our policies, including these legal notices, at any time and without prior notice.
The use of the Better Surplus™ website and any dispute arising out of the use of this website, whether directly or indirectly, is subject to the laws of the United States of America. Any dispute or action that arises out of the use of this website, whether directly or indirectly, shall be within the jurisdiction of the courts of the United States of America and the particular venue shall be determined as required by law.
Better Surplus™ is committed to the privacy and security of our website visitors and customers.
Your personal information may be obtained by Better Surplus™ either through your use of this website or in the course of business by other means, including via third party sales channels. If this occurs it will be with your full knowledge and permission, as obtaining such information will require you to knowingly and intentionally visit this website or a related website or sales channel, enter your information (such as an email address) into a clearly designated website element, sign up, and/or make a purchase. Any information obtained will be kept in strict confidence and will only be used for the purpose(s) specified, implied, or required at the time of collection. If you grant your permission to contact you directly for promotional or other purposes you may request revocation of such permission at any time. You may also request correction or removal of your personal information stored in our records at any time. Following delivery of any of the aforementioned requests, please allow up to 48 hours for any changes to be made, and please allow a reasonable amount of time for any in-progress transactions to complete and for the changes to take full effect. Note that such requests do not apply to information necessary to operate this site, to anonymous demographics data, or to information stored in backups. Such information will be handled and/or discarded in accordance with routine procedures.
When you connect to this website, information about your device, browser, and internet connection may be automatically obtained by Better Surplus™ and our hosting and content delivery network provider(s). This information is necessary for serving this website and its related elements to you, provides a means for protecting this website from unauthorized or excessive access, and allows for the tabulation of basic statistics about how visitors access and use this website. Demographics data may also be drawn from third party partners, which assists us in understanding our customers and marketing our products. Any information obtained will be kept in strict confidence and will only be used for the purpose(s) specified, implied, or required at the time of collection.
If your personal information is made available to us it is obtained and stored in an appropriate and secure manner. In some cases your personal information may only be stored for a limited time. Better Surplus™ does not transmit, receive, handle, manage, or store payment card data in any form whatsoever.
Better Surplus™ does not share any of the information described above except: (a) as necessary to provide the services to you that you expect or request from us (such as by providing your name and address to a shipping partner in order to deliver your purchase); (b) within the Better Surplus™ family of companies that currently exist or may yet exist; or (c) as required by law.
Better Surplus™ will never sell any of the information described above to a third party.
Warranty and Returns Policy
If for any reason you are dissatisfied with your purchase you may return the item within 30 days for a full refund, less the cost of return shipping and an appropriate restocking fee (where applicable).
A sales platform’s policy may expand or supersede ours. See the platform’s policies for more information. Our policy is at all times Better than or equal to the policies applicable to the specific sales platform through which your purchase was made.
Better Surplus™ Brand Product Warranty Policy
If the product fails due to a defect in materials or workmanship you may return the item within 90 days for a full refund.
In all other cases the General Policy or Platform-Specific Policy applies.
Repairwares® Brand Product Warranty Policy
Better Surplus™ is the exclusive authorized retailer of quality, genuine Repairwares Brand replacement parts and is responsibile for servicing legitimate warranty claims in relation to Repairwares Brand products. All warranty claims involving Repairwares Brand products are governed by the Repairwares Warranty Policy.
In all other cases the General Policy or Platform-Specific Policy applies.
Policy for All Other Brands
Please contact the manufacturer for information about warranty coverage and to make a warranty claim.
How to File a Warranty Claim
Gather any relevant documentation in support of your warranty claim and then file a Warranty Request with us.
Should any portion of this document and agreement be deemed legally unenforceable by a court of law of the United States of America all other portions of this document and agreement shall remain in effect. Additionally, the unenforceable portion may be dynamically revised and reinstated to the extent permissible and the revised terms shall be incorporated as if originally stated herein.
How to Contact Us
If you have questions, comments, or concerns about our products, features, promotions, this website, or any other relevant matter, please feel free to contact us at any time!
This document was last updated:
March 30, 2020